Even in
Tuesday, December 18, 2007
Even Chinese Army Recruiters Need a PR Campaign.
Christmas Toy Image Problem
The recent spate of toy recalls due to defects in workmanship and lead paint from Chinese manufacturers has left the
Friday, December 14, 2007
Staffers comments can hurt
Every public comment made by presidential candidates or one of their staffer can create a public relations nightmare for the candidate.Case and point, Bill Shaheen, Hillary Rodman Clinton's New Hampshire co-chair and the husband of former governor Jeanne Shaheen, raised questions about the candidate rival’s, Barack Obama past drug use and how it might affect him in the upcoming election. These comments generated a huge media backlash against Clinton who has previously promised a campaign without negative attacks and has chastised her opponents for leading negative attacks against her.
Clinton apologized to Obama for her staffer’s suggestion that he may have sold drugs during a 10-minute discussion at Reagan National Airport and said she was sorry for the staffer remarks. Shaheen, resigned today saying that his comments were not approved by the campaign and he made a mistake.
A mistake, his comments will cost his candidates points in the election and reduce her lead even more as she fights to win the primaries.
Public relations matters everywhere, including presidential campaigns and inflammatory comments from campaign chairmen from States where those type of comments are will live long.
The result Hillary Clinton entered Thursday's Democratic debate in a tight battle for first place. She left in danger of finishing third in the Iowa caucus.
It's not because she had a particularly bad debate. It's just that Barack Obama was far better and John Edwards was slightly better. If their performances are an omen for the caucus results on Jan. 3, Clinton could lose the nomination she seemed to have locked up two months ago.
The correct “Hope Now Hotline” number is 1-888-995-HOPE
It has happened before. Thursday, December 13, 2007
Does PR have a Public Relations problem?
A recent newspaper column on the sentencing of Michael Vick points out a perception issue with the public relations industry. Michael Wilbon, in the Tuesday, December 11th issue of The Washington Post, states that “It’s fair to wonder now at what point Vick will take responsibility – and not in some phony public relations way.” Unfortunately, this reveals what seems to be continuing bias against public relations. Apparently, Wilbon travels in the world of PR “flacks”, “spin doctors” and PR stunts. It’s a world of unsavory and unethical public relations people willing to do anything to get their message across to an unsuspecting audience.
I know it’s not my world or any of my colleagues. We know that public relations is an honest profession and its practitioners are bound by ethical standards and practices. The majority of PR practitioners work ardently to adhere to these standards.
However, this ‘stigma’ against PR continues to rear its ugly head. Maybe the Public Relations Society of America needs to launch a communications campaign targeted at sports reporters with the goal of educating them about the public relations profession?
However, in all seriousness, do we think that the public at large, whoever they may be, still think that public relations people are “phony” or worse? Comments?
Wednesday, December 12, 2007
Can you see what I see?
When we think how evolving technology are changing the way we interact, communicate and do business - we rarely stop to think about how much we are truly 'putting ourselves out there.' If search engines are really able to take our frequent search information and sell it, or use it to shamefully promote their products we need to be more vigilant in distributing and making available our personal information.
Countless times I've been out with friends at a store, or mall, and the vendors ask for your phone number or e-mail address. WHY do we feel like we HAVE to share this information? Just because they ask, doesn't mean you HAVE to provide information.
Maybe being in the defense industry makes me extremely biased - but our personal information and our preferences are in fact, PRIVATE. Maybe, I've had too many friends that were victims of identity theft - but we must remember that in a world that is so connected and constantly communicating, that it's okay to NOT communicate some of our information!
So next time you drop a search into Google or your favorite engine - think about the article below and ensure your information and perferences are protected.
Erase Your Search Tracks
Posted by: Rob Hof on December 11
Most people probably don’t realize that their online searches are tracked by search engines such as Google, Yahoo, and Microsoft. With a new feature called AskEraser, Ask.com is hoping to give people control over the privacy of their online searches. It’s a real issue for some people, especially given the uproar that ensued last year when AOL let slip search data from 650,000 users, some of which got tied to specific individuals.
AskEraser, launching on Tuesday, will let people delete records of their future search queries from Ask.com’s servers. That includes the user’s IP address and the text of the search queries. However, search query info will continue to be sent to Google, which runs ads on Ask. (There’s much more detail at Search Engine Land.)
As search engine expert Danny Sullivan has noted, there are many other places your searches can be tracked, such as by your Internet service provider. But this is a positive move for people concerned with their privacy.
Assuming many people are. And that’s doubtful at this point, as even Ask CEO Jim Lanzone points out. “For most people, the issue doesn’t rise to the level of taking steps to protect their privacy,” says Lanzone. “I don’t believe the majority of people will use it.” One reason is that personalized features such as bookmarks won’t be available when AskEraser is turned on.
So why is Ask bothering with AskEraser? To gain an edge on rivals such as Google, which are perceived by some to be growing into a fearsome data repository? I asked him. Lanzone says this isn’t a competitive move, though I find that hard to believe. But in an era when it seems like our every move is tracked online, giving people a choice to opt out from an activity that inherently contains very personal and often sensitive information is at least a step in the right direction.
Thursday, December 6, 2007
Oh, Celebs . . . with the power to do it ALL

Last Monday, the actor announced plans to build 150 eco-friendly homes in the Louisiana city's Lower 9th Ward, one of the most devastated areas in the state. In the storm's aftermath, the community's housing stock was largely demolished, leaving many of its residents living in trailers.
But the most amazing concept that came to me while watching the show was the promotional teaser in between commercial breaks. "Brad Pitt comes to New Orleans to make it right".
(Click here to watch the interview
www.cnn.com/2007/SHOWBIZ/Movies/12/05/pitt.lkl/index.html)
That concept line gave me the sense that the efforts of local, state and federal agencies in partnership with voluntary groups and faith-based organizations during the last two years to recover and rebuild has come to nothing.
And only the power of celebrity will make it right now.
Not that the effort of celebrities and the people in the entertainment business is not appropiate, accepted or needed; is just that for the general public now it looks like Brad is the only one that knows how to do it right.
That concept that portraits a celebrity with the power to do it all transformed in images and words for Larry King's show buries in the very back of our heads that every city in the nation that is impacted by a disaster deserves the assistance to rebuild and recover as quick as possible.
Those images and words forgets Hurricane Katrina is the most catastrophic disaster to impact the United States and it doesn't matter how much money and resources are available to support the rebuilding -- it will just take time.
And media outlets should examine twice those teasers since at the end of the day, I wonder who truly benefits , the celebrity gaining popularity or the displaced residents of New Orleans crying in national television working hard to get back in their feet.
Anyway, Brad's initiative is accepting donations. If you feel attracted enough by celebrity power and appeal visit http://www.makeitrightnola.org/, don't miss the opportunity to contribute. New Orleans displaced resident will be thankful forever.
Thursday, November 29, 2007
21
This Tuesday morning, Sean Taylor, a Washington Redskin and one of the most powerful safeties in the NFL, died from a bullet wound he received a day earlier. Since I am sure that everyone reading this is familiar with the tragic details of his death, I won’t get into the specifics of the crime itself. Instead, I would like to comment on some of the early news stories that I read the morning of the shooting.
I was a bit disappointed at how every news story I came across indirectly and “objectively” linked Sean’s random shooting with events that took place in his past. Sure, when you are a journalist or a public relations writer it is usually a good idea to make your news reports interesting and relevant. But these attempts at “newsworthiness” seemed a bit disrespectful and inappropriate, especially so close to Sean’s time of death.For example, every story I read online after the shooting on Monday included a short paragraph on how Sean was caught carrying a firearm well over two years ago, or how he received a DUI charge over three years ago. Some stories even included information on how Sean once spat in the face of a Tampa Bay Buccaneers player, or was overly aggressive in tackling a punter at an NFL Pro Bowl.
Can someone explain to me what actions during a football game have to do with being shot in the leg as your defenseless girlfriend and daughter watch in horror? The truth is, Sean's close friends, coaches, and teammates all say that he matured dramatically ever since the birth of his daughter, and that he was genuinely a good person.
My point is that writers and editors sometimes cross ethical lines in efforts to attract more readers who are interested in the sordid details. Although they might not do it on purpose, some of them are just downright insensitive. As it turns out, police investigators are now reporting that the murder was not at all related to any event from Sean Taylor’s past (although this could very well be part of a strategy to fool the guilty party). I’m not sure if the incident that took place on Monday morning is part of a much larger societal picture that needs to be studied. Even if it is, reporting a person’s death should always be done with respect.
CNN and the YouTube Debate
Last night's debate was the second so-called YouTube debate where the questions were submitted to the website and CNN chose which ones to pose to the candidates. The first is remembered for some wacky questions. One was submitted by a snowman. This one will now be remembered for the Hillary Clinton operative who got a question through.
Anderson Cooper apologized for CNN not noticing that the questioner was a member of one of Clinton's steering committees but bloggers quickly discovered that some of the other questioners who posed as undecided Republicans were declared supporters of John Edwards and Barrack Obama.
The YouTube debates were clearly the most memorable thus far because of their innovative format. It should have been obvious to CNN that political operatives would try to take advantage of the open format. According to their story posted on CNN.com, they checked to see whether questioners had contributed to any campaign. Bloggers however, just took the time to Google the questioners and look at the other YouTube videos they had posted, probably just five minutes of research.
While CNN has apologized, they've definitely been burned and FoxNews and right-leaning bloggers are using the incident as evidence of a left-leaning bias at CNN. CNN might try to hold another debate in this format, if they decide to do that they should make public the measures they will take to ensure that questioners are not misrepresenting themselves.
I Pledge My Allegiance to the Republicans …
Thursday, November 15, 2007
Rent-a-Picketer
Strikes are popular again. Lately they've been all the rage. First it was the autoworkers against GM and Chrysler, then the Writers Guild, and now D.C. carpenters. Striking is a extremely powerful tool of communication. It occurs when someone believes in something so profoundly they are willing to bring a process to a halt so their voice will be heard. The interesting twist on the D.C. carpenters’ strike is that they have hired out homeless to walk the picket lines for them.
While the math may make sense it doesn’t seem to translate into an effective communication tactic. Isn’t the point of striking the personal passion behind the action? Hiring someone else to do it for you goes against the heart of a strike. The most effective messages come from the source and have the emotion behind them. According to NPR, one striker didn’t even know why he was there. The man is quoted as saying “"We're protesting, we're protesting…" Then the energy leaves his voice and he concedes, "I don't know."” The homeless take the work for the money, not the cause. In my opinion the case seems to be the same for the carpenters, they are more interested in maintaining their jobs for the money, while the cause is better left up to someone else. If they don’t care enough about their own working conditions, why should I?
Even Punks Need Good PR
Novoselic walked into FUSE with an agenda. He felt it would be a good opportunity for him to discuss his interpretation of the word anarchy, as the Nirvana video is well known for its scenes of cheerleaders with the red letter A sewn onto their black outfits.
Krist views anarchists as groups of organized, “meeting oriented people” who associate outside of the state structure with those of similar needs and values, and he does not believe that the state should be viewed as an enemy. Instead of smashing the state, Krist believes in a transition toward political reform. Unfortunately, all the editors at FUSE left in the interview was Krist saying something about how the red letter A was placed in the video to reflect the underground values of the Seattle music scene.
The point here is that people and organizations looking to place a message in the media need to make sure they fully communicate with the journalists they are working with. However, many times asking for specific statements to be guaranteed placement in the final product can be viewed as begging, which may annoy a journalist to the point where a negative program will be aired. I am not sure if Novoselic has a public relations agent, but if he can afford one it just might improve his relationship with television stations such as FUSE, and guarantee him air time to discuss issues that are deeper than a cheerleader in a music video from 1991.
Wednesday, November 14, 2007
Going TOO Far...
Going Negative
This morning Politico reported that the presidential campaign of Mitt Romney is facing internal strife over whether or not to air negative political ads. Apparently, the Romney campaign has prepared ads that attack front-runner Rudy Giuliani. The campaign is uncertain whether running the ads would benefit the candidate.
I noticed that our current PR textbook, Public Relations Writing, counsels against using negative advertising. This section of the book, however, does not pose the question in light of a political campaign. Debate over whether negative advertising works has been a a constant of campaigns since John Adams battled Thomas Jefferson.
While many candidates try to remain only positive, inevitably either the campaign itself or a third-party will launch attacks. There have been a number of studies done to gauge effective the effectiveness of going negative. The studies have come down on both sides of the issue so there is no formula for determining when candidates should resort to negative ads. (See this paper for more in depth analysis).
I think it's good for Romney to be prepared to go negative on Guiliani but it's probably too early to actually air those ads. It's early in the campaign and Romney should try to maintain the squeaky clean image he has right now. Going negative is a risk, but it's worth taking if well-planned and executed.
Friday, November 9, 2007
The Districts' Return on Investment
Many in the District are up-in-arms as the Washington Nationals take their business outside of the city. According to the Washington Post, $36 million from business and nonresidential utility taxes was used this past fiscal year to offset the $611 million the city has already invested in building the new stadium. Yet, despite District funding, the baseball club’s charitable arm plans to host their major upcoming events in
Thursday, November 8, 2007
The Perils of Celebrity Endorsement
Yesterday, Rudy Giuliani received the endorsement of prominent Christian conservative (and former presidential candidate) Pat Robertson. Over the years Robertson has developed quite the reputation for his outlandish comments including a call to nuke the State Department.
While the endorsement does help Giuliani with certain conservatives, I'm not sure whether it's a net gain for his campaign. As a Christian and Republican myself, I don't have a lot of respect for Pat Robertson and, in my own experience, I don't know many conservative Christians who do either. Many Christians see his comments on knowing the will of God as embarrassing to the faith and quite possibly blasphemous.
This all leads to the peril of celebrity endorsement. Between now and next November Giuliani is going to have to answer for any craziness that Robertson decides to put out there. Corporations know all too well what can happen when one of their superstars makes a mistake.
A few years ago, one of the major stories revolving the Kobe Bryant rape case was his endorsement of Sprite. When Bryant was prosecuted, Sprite immediately canceled the contract but there were still lots of press reports that contained "Sprite" and "rape." Celebrity endorsement is a double-edged sword and any deal should be closely considered before you embrace any individual endorsement.
Looking into the future I see a press conference where Giuliani faces down the following question: "Mr. Giuliani, Pat Robertson has claimed that the reason we haven't captured Osama Bin Ladin is that America continues to tolerate the sin of homosexuality. Do you think we'll find Bin Ladin if we start prosecuting homosexuals?"
Tuesday, November 6, 2007
Impeach Cheney? OK, Let's Talk
In a dramatic turn of events, House Republicans shifted their votes en masse on a privileged resolution brought by Ohio Democrat Dennis Kucinich. The representative and presidential candidate has tried to differentiate himself from the field by introducing a bill to impeach Vice President Dick Cheney.
Earlier this afternoon, Kucinich offered a "privileged" resolution calling for impeachment of Cheney. When a vote on whether to proceed with impeachment was held Republicans first voted against proceeding. Late in the vote, however, Republicans began to change their vote. The 15 minute vote was then held open for nearly an hour while Democrats struggled with whether to have the House debate impeachment.
Eventually another procedural vote was held and the resolution was sent to a committee where it will probably not be seriously considered. The basic Republican strategy appeared to be that the far left Democrat members would embarrass themselves by making outrageous charges against Cheney. Which begs the question: do the Republicans get positive PR by letting certain Democrats make fools of themselves or do they get negative PR from trying to defend Dick Cheney, the most unpopular VP in recent history?
Personally, I think it's mostly a wash. Like a lot of House floor rhetoric, it would invigorate the partisans on both sides but probably turn off a lot of middle America. This incident will probably contribute to Congress's increasingly low approval ratings. It does, however, show that the Republicans can successfully throw wrenches into the legislative process and embarrass Democratic leadership.
The whole incident does illustrate a PR tactic that is seldom used but can be quite effective. If your opponent is willing to hang themselves, lend them a rope.
A little goes a long way...

Yesterday, someone very important to me deployed with the USS Harry S. Truman Strike Group. The normal stories ran in the paper - children with sullen faces, wives crying and girlfriends desperate for another kiss. It's the same circle of stories. Ship leaves, people cry, ship returns - people happy. Regardless of how you feel about the war - left or right - our service members are risking their lives to fight for a freedom they've been told needs to be defended.
With such large goals to accomplish and so much at stake, I think the U.S. Navy needs to take greater steps to include public relations as a more significant part of its administration. As a practitioner in the defense sector, I can't help but feel that there is much that could be accomplished if there was a larger PR presence. Especially with such a sensitive political climate, we worry so much about what we can't say - that we forget all the many things we can say. More than just a story about a sailor sadly deploying on a ship - tell about why he joined, what he hopes to accomplish or some of the lessons he's learned on his journey. Even stories about the spouses that support their service members would bring to life some of the many 'true lives' of service families.
The point of my rant - more than just working as a public affairs person - there is much that PR practitioners can bring to the defense arena. The audience is captive - the stories are around us- we just need to use the tools we've learned as practitioners to help communicate all the many messages that our publics need to know.
Instead of regurgitating stories - hire a PR person and really communicate with your publics. Have we not yet learned that a little good PR goes a long way?
Monday, November 5, 2007
Tax Money Well Spent?
Planning on taking a drive up to Philadelphia to visit family over the holidays? You may want to consider taking the train this year.
The Philadelphia Inquirer reports that the city’s parking authority has spent $382,000 this year alone on promoting its image to the public and lawmakers through the media and lobbying. According to the report, six years ago the parking authority spent only $3,000 annually on public relations. The Inquirer estimates that the city has spent the cost of nearly 57,000 parking tickets on PR services since 2002.
Many critics are wondering why the city is spending so much money on hiring public relations practitioners and is still unable to provide more funding for local schools. Helen Gym from Parents United for Public Education states, “They sit there and hand dollars to all these politically connected people and lobbyists.”
The last time I drove through downtown Philadelphia was in the summer of 2006, and it took nearly an hour to find a parking spot. When I finally did manage to find one, the price for parking greatly exceeded what I had paid for lunch earlier that day. If these public relations practitioners truly want the public to believe in Philadelphia’s parking system, they should spend more time focusing on a true plan before spending thousands on publicity and lobbying.
Sunday, November 4, 2007
The Dark Lord of Political PR
After an embarrassing incident in the 1996 campaign (read the story for the details), Stone moved from Washington but has been active in New York state politics and work for corporate clients. Stone has certainly been successful on some level, but has gained a reputation most people wouldn't trade for all the money in the world.